Warranties and service. Although issues don't happen very often, when they do come up, we believe it's paramount to resolve them immediately.
We've had a number of calls lately from clients who were unhappy with their current custom installation company. One company left the client without a working TV for 4 months! The TV had some warranty issues, and had been worked on several times over the intervening 4 month period, but still - 4 months is a long time for a new piece of electronics to not be working.
In contrast, we had a warranty issue with one of the systems we installed a few weeks ago. I personally called the manufacturer and arranged for the warranty repair. When the repair tech determined the TV could not be fixed, I handled the return directly. We swapped out the old TV for a new one as soon as the client could arrange time, and the swap-out process took less than an hour. Oh, and we also calibrated the new TV as part of the warranty service!
Even if you didn't buy your system from us, we'll be happy to work with you and the manufacturers of your equipment to ensure the fastest and easiest fixes and upgrades to your system. Let us do the worrying for you!
Our goal is to make your electronics experience as easy as possible. This cuts across all parts of our business, from our proposals, to installation and programming, to service and warranty.
Most of the equipment we sell and install works perfectly for many years. Occassionally, though, something goes wrong. Don't you deserve the best possible worry-free service available?
Thanks -
Rob
Wednesday, December 12, 2007
Saturday, December 8, 2007
The Holiday Season is here!
Will you be entertaining a house full of people over the next month? Are you just itching to show off your electronics system?
Whether you have a full-blown home theater, whole-home audio system, home automation, or a simple A/V system in your living room or game room, you should test it out a few days before your guests arrive. That way, if there's something not quite right, you can fix it in time to show off for your guests.
Of course, if something isn't working right, and you're not sure what's wrong, please give us a call. We can often walk you through the issue over the phone. If we can't fix it over the phone, we may be able to diagnose the issue enough so that a single service call can fix the problem.
We're also available to give you a refresher on your system operation. If you just can't quite remember how to do all the tricks you know your system is capable of doing, give us a call, and we can help!
After all, you want to be sure your system is at its best when you're entertaining, so your guests can enjoy the comfort and convenience of your electronics system. There's nothing like a little "wow" factor to keep a party going!
Happy Holidays!
Rob
Whether you have a full-blown home theater, whole-home audio system, home automation, or a simple A/V system in your living room or game room, you should test it out a few days before your guests arrive. That way, if there's something not quite right, you can fix it in time to show off for your guests.
Of course, if something isn't working right, and you're not sure what's wrong, please give us a call. We can often walk you through the issue over the phone. If we can't fix it over the phone, we may be able to diagnose the issue enough so that a single service call can fix the problem.
We're also available to give you a refresher on your system operation. If you just can't quite remember how to do all the tricks you know your system is capable of doing, give us a call, and we can help!
After all, you want to be sure your system is at its best when you're entertaining, so your guests can enjoy the comfort and convenience of your electronics system. There's nothing like a little "wow" factor to keep a party going!
Happy Holidays!
Rob
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